The Aftercare Platform
The Procedure Ends.
The Relationship Shouldn't.
Send every patient home with your clinic in their pocket.
HIPAA compliant · BAA on signup · encrypted at rest and in transit
Skip to main content
The Procedure Ends.
5×
Cheaper to bring a patient back than to acquire a new one. RevenueWell, dental reactivation analysis.
156%
More consultation requests for clinics with 4.5+ stars and 50+ reviews. Decisions in Dentistry, 2025.
75%
Into recovery is when QR Rx sends the review request, timed to the peak-end moment patients remember. Peak-end rule, Kahneman & Redelmeier.
See it in action
From clinic review to patient phone, in one guided flow.
See how a reviewed plan moves from the clinic workspace to a patient's phone.
The platform
Build once. Let the workflow prepare the rest.
QR Rx turns your approved templates into review-ready patient drafts, then carries the relationship through recovery and reactivation.
Build the protocol once
Turn your instructions, medications, milestones, and brand voice into a reusable template. Update it once, then use the verified version for every matching patient.
Your template library
Care Feed prepares the work
Once your scheduling connection is active, QR Rx matches the procedure to your saved template and creates a review-ready draft. Your team stays in control before anything is sent.
Automation with oversight
A branded plan on their phone
Patients open a day-aware recovery plan with QR, PIN, and date of birth. Steps, dose reminders, symptom logs, and family sharing work without an app or account.
Patient surface
Cura, the patient assistant
Procedure-aware Q&A grounded in the clinic's approved care plan. Cura answers routine questions and directs concerning symptoms back to the care team.
Care-plan guidance
Recovery-timed reviews
Review requests follow the clinic's recovery timing. A concerning check-in suppresses the request so patient care stays first.
Patient-first outreach
Reactivation loops
3, 6, and 12-month touchpoints land in the patient inbox automatically with your brand voice. Retention without a CRM rebuild.
Retention engine
✦Introducing Cura
A care-plan assistant that stays with the patient. Meet Cura.
Cura answers routine recovery questions in the patient's language using the clinic's approved care plan. When a question suggests a complication, it gives direct safety guidance and surfaces the concern for the clinic.
Grounded in your clinicStarts with the approved care plan and clinic guidance. Medication questions stay within those instructions.
Knows the recovery windowProcedure-aware, day-aware. A day-3 question gets a day-3 answer.
Recognizes concerning languagePersistent bleeding, worsening pain, breathing trouble, and other warning signs receive direct next-step guidance.
Keeps the clinic in the loopWorrisome check-ins surface in Activity and the clinic alert workflow instead of disappearing into a chat transcript.
Cura · Lume Aesthetics
Day 4 of recovery · Lip filler
Is it normal that one side of my lip is more swollen than the other?
Some uneven swelling can happen during this stage of recovery. If it is hot, hard, worsening, or paired with trouble breathing, contact your provider now. Trouble breathing is an emergency.Based on Lume's approved recovery guide
Can I book a follow-up consult?
Of course. A few quick details and I'll send it to Lume's front desk.
Book a consult · Lume Aesthetics
Interactive preview. No real request is sent from this example.
Follow-up
New treatment
Name Jordan
Phone (415) 555-0142
Preferred time Tuesday · 2:30 PM
The low-lift workflow
Your team keeps its scheduler. QR Rx handles the preparation.
We help connect the workflow and build the first templates with you. Nothing sends until your team reviews it.
01
Keep your scheduler
Your team keeps booking patients in the system they already know. Once connected, eligible appointments can enter QR Rx without double entry.
No rip and replace
02
Build once
Create and approve the care template for each procedure. QR Rx reuses that verified content whenever the procedure appears again.
Your protocols
03
Review in Care Feed
QR Rx prepares the patient draft with the matched template and appointment details. Your team checks it, makes any edit, and approves the send.
Human review stays
04
Send and stay connected
The branded plan reaches the patient's phone. QR Rx handles the recovery timeline, routine questions, review timing, and future reactivation.
Aftercare continues
Specialty templates
Curated starter packs for every cash-pay vertical.
Six to ten template recovery plans per specialty, drafted by clinicians, ready on first login. Edit once, send to every patient.
The evidence
Structured aftercare isn't a nicety. It's where outcomes and retention are decided.
The days after a procedure are when patients forget instructions, drift from the plan, and quietly decide whether to come back. The literature on recall, adherence, and retention is consistent, and it points to the same intervention: timely, structured follow-up.
40–80%1
of the medical information a patient is given is forgotten almost immediately, and nearly half of what they do retain is recalled incorrectly.
78%2
of patients leave with an incomplete understanding of their care and discharge instructions, and most don't realize it.
30–85%3
more profit follows from improving customer retention by just 5%. Retention compounds, and the post-procedure window is where it's kept or lost.
Why it works
A day-aware care plan closes the recall gap, the patient has the right instruction at the right stage instead of a sheet they lost on day one. It keeps them engaged through the window where complications actually appear, and it gives your team a record of who is on track and who isn't, without anyone making a single phone call.
Clinical proof point
It reads what the patient reports, and flags your team
When a patient checks in with a symptom, the system recognizes whether it matches a known warning pattern for that procedure at that stage, and quietly surfaces them to your in-app inbox with a short, clinic-facing reason. It is a heads-up, not a diagnosis, connecting the dots so your team decides the next move, before it becomes an after-hours call.
Non-diagnostic by design. The clinic always decides.
Sources
- 1.Kessels RPC. Patients' memory for medical information. J R Soc Med. 2003;96(5):219–222.
- 2.Engel KG, Heisler M, Smith DM, et al. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand? Ann Emerg Med. 2009;53(4):454–461.
- 3.Reichheld FF, Sasser WE. Zero Defections: Quality Comes to Services. Harvard Business Review. 1990;68(5):105–111.
We are building this with a handful of clinics.
Accepted design partners do not pay. Create a workspace to evaluate QR Rx, then run it with real patients and tell us what your clinic needs. No card or contract.
Unlimited care plans · HIPAA-compliant infrastructure · Your branding on every patient page
Security
HIPAA compliant by architecture, not by checkbox.
Patient data encrypted in transit (TLS 1.3) and at rest (AES 256). BAAs on file with every infrastructure vendor that touches PHI. Audit logged on every API request. Patient verification through QR plus 6-digit PIN plus DOB, no account creation.
HIPAABAA on fileSMART on FHIRAES 256 at restTLS 1.3 in transitJWT + OAuth
Free guided setup
We will help build the first workflow with you.
Bring your current scheduler and your existing instructions. We will help connect the intake, build the first templates, and show your team how to review and send from Care Feed.