Accessibility statement

QR Rx is designed to be usable by people with the widest possible range of abilities. Patients arrive at the platform after a procedure, often while still in physical recovery. Care plans need to be readable, navigable, and understandable on any device, with any input method, in any condition. Building for accessibility is not a feature of the product; it is the product working correctly.

QR Rx targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). Where Section 508 of the Rehabilitation Act applies, we treat its requirements as a floor, not a ceiling.

Conformance means we audit our work against WCAG 2.2 success criteria, fix the gaps we find, and accept that the work is never done. We do not claim that every page meets every criterion at every moment; we claim that we are actively working to keep them as close to that as we reasonably can.

• Color contrast: Body text on every page meets or exceeds WCAG AA contrast ratios. Brand color combinations (mint on bone, ink on bone) have been validated against the WCAG contrast formula.
• Keyboard navigation: Every interactive element on the patient-facing care plan can be reached and operated from the keyboard alone. Skip-to-content links are present where they help.
• Screen reader labels: Form inputs have visible labels. Icon-only buttons carry an aria-label. Decorative imagery is marked as such so it is not announced.
• Motion and animation: Animations respect the user's prefers-reduced-motion setting. Nothing essential is conveyed through motion alone.
• Text size and reflow: Pages remain usable at 200% browser zoom and at narrow viewports without horizontal scrolling. Body copy uses relative units so the user's text-size preference is respected.
• Language support: Care plans translate into the patient's preferred language at the patient's request. Translation runs server-side under a HIPAA-aligned BAA.
• Print-friendly fallback: Patients who prefer paper can request a printed care plan from their provider. The print layout is designed to be readable in black and white.

We are honest about where we still have work to do.

• Some embedded third-party widgets (analytics, video, payments) are not fully under our control. We choose vendors that publish their own VPATs, and we test the user-facing surfaces around those widgets, but we cannot guarantee the widget interiors.
• The rich-text composer used by providers to draft care plans does not yet expose a screen-reader-friendly toolbar for every operation. The patient-facing rendered output is fully accessible; the in-portal authoring tool is the gap.
• Some marketing landing pages use display typography that, while WCAG-compliant for contrast, is denser than ideal for users with reading-related disabilities. We are in the process of adding a "simplified text" toggle.

The fastest way to make the product better for everyone is to tell us where it failed for you. If any part of QR Rx is in your way, please email accessibility@qrrx.io with as much detail as you are comfortable sharing: the URL, what you tried to do, what got in the way, and what assistive technology you were using if any. We aim to acknowledge every report within 2 business days and to land a fix or a credible workaround within 10 business days of acknowledgement, and to keep you posted in either direction.

If a written reply is not the right channel for you, include a phone number in your email and we will call.

QR Rx is a platform that healthcare providers use to deliver care plans to their patients. If your clinic uses QR Rx and you need an accommodation, contact the clinic directly first. If the clinic cannot resolve the issue or if the issue is with the QR Rx platform itself rather than the clinic's content, contact us at accessibility@qrrx.io. Patients are never required to create an account, install software, or pay anything to access their own care plan.