HIPAA compliant · BAA on signup · encrypted at rest and in transit
Why retention is the entire business
67%
Average med spa client retention rate. American Med Spa Association industry survey, 2024.
5×
Cheaper to keep an existing client than to win a new one through ads. RevenueWell, retention analysis.
75%
Into recovery is when QR Rx sends the review request, timed to the peak-end moment patients remember. Peak-end rule, Kahneman & Redelmeier.
Trusted by med spas building modern aftercare into every visit. Shaped by hundreds of spa-owner conversations and peer-reviewed retention research.
HIPAA Compliant
BAA Available
256-bit Encryption
No App Required
See QR Rx in Action
Care plan creation to patient's phone in 20 seconds.
Botox lasts 3 to 4 months. Filler 6 to 12. Make sure they come back to you.
How it works
Three steps from this visit to the next booking.
01
Pick a med spa template or import your own
40+ med spa templates
Pick from 40+ med spa templates: Botox, lip filler, dermal filler, laser hair removal, microneedling, IPL, chemical peel, HydraFacial, body contouring. Or drop in your own protocol PDF. We pull out the structure and brand it.
02
Customize touch-up reminders and photo check-ins
20s average
Edit instructions, milestones, and photo dates for the case in front of you. Set the touch-up reminder for 3, 4, or 12 months out. Your colors and logo are automatic.
03
Client scans QR, books the next visit
0 downloads
Hand them a printed QR card or send it to their phone. Opens in any browser. No app, no account. The next-booking link is at the top of the plan, so the recall books itself.
Patient View
What your med spa patient sees.
Two ways to deliver the same care plan: scanned on a phone or handed to them at discharge. Branded, accessible, and built for recovery, not check-ins.
Cold pack wrapped in cloth, 10 minutes on, 10 off, for the first 2 to 4 hours.
Hands off
Do not rub, massage, or press the lips for 48 hours. Skip lipstick and lip balm for 12 hours.
Day 3-7Healing check
Swelling resolves
Most swelling is gone by day 5. Bruises can be covered with makeup after 12 hours.
Day 8-14Later care
Final result
Filler fully integrates by day 14. A touch-up can be scheduled if you'd like to refine the result.
Medications
MedicationDirections
Clinic medication planPatient specific
Follow the prescription label and your treating clinician's written directions.
Contact the clinic before changing any medication.
Milestones
Day 2
Peak swelling
Day 7
Swelling resolves
Day 14
Final result
When to call us
Call right away
Any of these signs need attention
Blanching
skin turning white or dusky around lips
Vision changes
any visual disturbance, call immediately
Severe pain
disproportionate pain with discoloration
Call Clear Aesthetic Studio(415) 881-7402
Cura · The 11pm questions
The five questions every med spa patient asks at 11pm.
These are the real questions Cura answers when your front desk is closed. Each one is grounded in your verified protocols and tagged to where the patient is in recovery.
How long until I see the filler settle?
Final result for most fillers is at week 2. Day-1 swelling is normal and can look uneven. Avoid massaging the area unless your provider said otherwise.
Verified by your clinic
Week 2
Can I work out after Botox?
Skip workouts and saunas for 24 hours. Avoid lying flat or touching the area for 4 hours. Light walking is fine immediately.
Verified by your clinic
Day 1
Why am I bruising at the injection site?
Bruising is typical and resolves in 7 to 10 days. Arnica gel can speed it. New bruises after day 5 are unusual; send a photo through this thread.
Verified by your clinic
Day 1 to 7
Is this lump normal?
Small palpable lumps under filler resolve over the first 2 weeks as it integrates. Painful, hot, or growing lumps are not. Message your provider if you see those.
Verified by your clinic
Week 1 to 2
When can I get a facial again?
Skip facials, microneedling, and aggressive exfoliation for 2 weeks after injectables. Gentle cleansing and SPF only. Schedule the next facial for week 3.
Verified by your clinic
Week 2
Every answer is clinic-verified. Cura never invents a medication.
The Science of Peak Relief
The 5-star moment lands before the next appointment.
The peak-end rule (Kahneman, Redelmeier): clients remember a treatment by its peak feeling and its end, not its full length. For Botox that's around day seven. For filler, day five. QR Rx fires the review prompt at 75% of the recovery window, when the result is fresh and the swelling is gone.
01·Botox
“Friends say I look rested.”
Day 7 of 10
02·Lip filler
“Smiling without thinking about it.”
Day 5 of 7
03·Microneedling
“Skin texture, not makeup.”
Week 3 of 4
04·Laser hair
“Wearing white without second-guessing.”
Week 2 of 3
05·CoolSculpting
“Pants fit different.”
Week 6 of 8
06·IPL photofacial
“First time without foundation.”
Week 2 of 3
Why med spa
Built around the three things that make a med spa compound.
Most med spas chase recall by SMS. We bake it into the recovery itself, so the next visit books before the client leaves the chair.
01 · The next booking
Make every visit set up the touch-up.
Botox lasts three to four months. Filler six to twelve. Most spas chase the recall by SMS. We bake the touch-up reminder into the recovery, so clients book before they leave the chair. Recall happens automatically.
02 · Brand consistency
Aftercare that looks like the rest of your spa.
Your treatment room is curated. Your front desk is on point. Then the client gets a generic email PDF that breaks the spell. QR Rx delivers branded recovery in your colors, your logo, your voice. Same aesthetic, check-in to check-back.
03 · Client privacy
Photo upload that respects the client.
Clients upload progress photos for your review or skip it entirely. Photos are encrypted, tied to the care plan, and never shared with marketing or analytics. Privacy is the default, not the opt-out.
The cost of doing nothing
What you lose every time a client doesn't rebook.
Numbers based on industry averages for a single-location med spa. Yours will vary by treatment mix. The point is the cost is real, even if it's not on a line item.
$800+
Average revenue per Botox or filler session. Each missed touch-up is a missed booking on a recurring relationship.
3-4mo
Botox lasts three to four months. If they don't book the next, they go to the spa with the better recall.
5×
Cheaper to keep a happy client than to win a new one through ads. RevenueWell, retention data.
The evidence
Structured aftercare isn't a nicety. It's where outcomes and retention are decided.
The days after a procedure are when patients forget instructions, drift from the plan, and quietly decide whether to come back. The literature on recall, adherence, and retention is consistent, and it points to the same intervention: timely, structured follow-up.
40–80%1
of the medical information a patient is given is forgotten almost immediately, and nearly half of what they do retain is recalled incorrectly.
78%2
of patients leave with an incomplete understanding of their care and discharge instructions, and most don't realize it.
30–85%3
more profit follows from improving customer retention by just 5%. Retention compounds, and the post-procedure window is where it's kept or lost.
Why it works
A day-aware care plan closes the recall gap, the patient has the right instruction at the right stage instead of a sheet they lost on day one. It keeps them engaged through the window where complications actually appear, and it gives your team a record of who is on track and who isn't, without anyone making a single phone call.
Clinical proof point
It reads what the patient reports, and flags your team
When a patient checks in with a symptom, the system recognizes whether it matches a known warning pattern for that procedure at that stage, and quietly surfaces them to your in-app inbox with a short, clinic-facing reason. It is a heads-up, not a diagnosis, connecting the dots so your team decides the next move, before it becomes an after-hours call.
Non-diagnostic by design. The clinic always decides.
6 in 100 procedures, driven by aftercare touchpoints
Staff time saved
120 hrs
$4,200 saved at $35/hr · 15 min per patient deflected by Cura
Annual QR Rx cost$990
Modeled estimate. Conservative assumptions: 6 in 100 procedures convert to a rebooking via aftercare touchpoints, 15 min saved per patient on deflected callbacks, $35/hr staff cost. Industry comparables run higher: aesthetic loyalty programs see 20-30% repeat-visit lift, dental recall reminder systems see 15-25%, reactivation email campaigns see 3-8% per send compounded across touchpoints. Your numbers will vary by specialty and implementation.
Patients don't disappear after recovery.
Three automated touchpoints keep recovered patients warm. Built into every plan, no extra cost.
90 days
How is your recovery going?
Re-opens the conversation. The earliest moment they consider you for their next procedure.
180 days
Time for a check-in.
Auto-personalized to their original procedure type. Drives second-procedure inquiries.
365 days
Annual reminder.
Lands in the inbox the week of their original visit. Owns the recall window most clinics never schedule.
Modeled retention impact based on conservative aftercare-engagement assumptions. Methodology details available.
Compared to what you have
QR Rx vs. the patchwork stack.
Most clinics run aftercare across email templates, a CRM, a review tool, and a clipboard. Here is what each layer costs you in time, leakage, and missed revenue.
Email + clipboard
Generic CRM
QR Rx
Branded recovery plan
Static PDF
Generic email
Day-aware, procedure-aware
Patient Q&A
Front desk call
FAQ page
Cura, 24/7, clinic-verified
Review timing
At discharge
Manual SMS
75% of recovery (peak-end)
Outcomes data
None
None
Cross-clinic benchmarks
Team accounts
Per-seat pricing
Per-seat pricing
Unlimited
HIPAA + BAA
DIY
Sometimes
By architecture
Comparison reflects the typical stack a cash-pay specialty practice runs today. Tool capabilities vary; check each vendor for current feature set.
Introductory offerQR Rx
We build your launch profile with you. Start to finish.
We design your branded recovery portal, your logo, your colors, starter care plan templates, build it, and hand you the keys. This launch assistance is part of design-partner onboarding. Delivered within 1 business day. All we need is three details.
Portal delivered within 1 business day. No payment until you have seen it.
We are building this with a handful of clinics.
Accepted design partners do not pay. Create a workspace to evaluate QR Rx, then run it with real patients and tell us what your clinic needs. No card or contract.
Unlimited care plans · HIPAA-compliant infrastructure · Your branding on every patient page
Frequently asked
Med spa questions, answered straight.
Will my clients actually use a QR code?
Almost every adult has used a QR code at a restaurant in the last six months. No app, no account, no password. They point a phone at the card you hand them, type their date of birth, and the plan is on screen in ten seconds. The few who can't get the printed version too.
What about photo privacy?
Photo uploads are opt-in. Clients submit photos for your review or keep them on their phone. The platform never auto-syncs photos to social or email. Photos are encrypted in storage and tied to the client's care plan, not a marketing list.
Does it work with Aesthetic Record, Mindbody, or Mangomint?
Vagaro connects directly. Mangomint and Zenoti have guided setup paths because their teams help enable the connection. Nextech, Aesthetic Record, and PatientNow require vendor approval, while other systems can use a QR Rx-approved secure webhook, CSV upload, or a self-intake link.
Is QR Rx HIPAA compliant?
Yes. We sign a BAA at signup. PHI is encrypted in transit and at rest. Every client view is logged. We never share client data with marketing or analytics. Clients verify with a QR scan, a 6-digit PIN, and date of birth.
How does the touch-up reminder work?
Pick the cadence per treatment: 3 months for Botox, 6 to 12 for filler, 4 weeks for microneedling. The reminder fires automatically, branded to your spa, with a one-tap booking link. The client books before they think about going somewhere else.
How long does setup take?
Under five minutes for the first care plan. Fifteen to set up the spa: logo, brand color, team invites, PMS link, starter templates. Most med spas send their first real plan on day one of the trial.
Can I customize my post-treatment copy?
Every template is yours to edit. Instructions, milestones, photo schedule, touch-up date, and aftercare protocols are all editable. Already have your protocols? Drop in your PDFs and we pull out the structure.
Will I see who's reading their plan?
Yes. The dashboard lists every client with status: sent, opened, viewing now. Day of recovery, photos uploaded, any flagged feedback. At 5pm your team sees in thirty seconds who hasn't opened their plan and who's due for a check-in.
Does this drive Google reviews?
The review prompt fires at 75% of the recovery window. That's when the client feels best (Kahneman peak-end rule). For Botox that's around day seven, for filler around day five. The result is fresh and the swelling is gone, so the review reflects the result they remember.
What does it cost?
Nothing. We are picking a small group of clinics to build QR Rx with, and design partners do not pay. No card, no contract, nothing to cancel.
Make this visit set up the next one.
Free for design partners. Unlimited care plans. Built for med spas.
