QR Rx Help Center

    How can we help?

    Walkthroughs, troubleshooting, and reference for every operator surface. If you don't find what you need, the contact form at the bottom reaches our team directly.

    Getting started

    Claim your listing, finish the first walkthrough, send your first care plan.

    Create your first care plan
    Pick a procedure template, type the patient's name and date of birth, send. Most plans go out in under thirty seconds.
    Customize your clinic branding
    Upload your logo, set your brand color, and edit the patient-facing email copy. Branding flows into every patient surface automatically.
    Invite team members and set roles
    Add staff to your QR Rx workspace, pick their role, they get an email with a direct join link. Most teams onboard a new front-desk hire in under a minute.
    Claim your clinic on QR Rx Network
    Find your clinic in the directory, claim it, and finish the first-pass profile in under five minutes.

    Your public listing

    Edit your public profile on qrrx.net, upload photos, customize your brand.

    Edit your public profile on qrrx.net
    Update copy, photos, services, FAQs, and brand color from one editor.

    Patient flow

    PIN delivery, SMS and email channels, locked-out patients, audit trail.

    How patients access their care plan
    Open the QR code or link, type the 6-digit PIN, confirm date of birth, in. No app, no account, no password. Here's exactly what your patients see.
    Resend a care plan to a patient
    Patient lost the email, dropped the discharge sheet, or never got the SMS? Resend in one click. Same plan, same PIN, fresh delivery.
    Read patient symptom logs and wellness check-ins
    Patients log how they're feeling daily. The dashboard groups it into four buckets so you can scan in seconds: Needs attention, Worsening trend, Silent patients, Benchmarks.

    Multi-location setup

    Manage multiple clinic locations from one operator account.

    Add an additional location to your subscription
    Each additional location is $149/mo or $1,490/yr. Up to 15 locations from your billing settings; 15+ rolls to Enterprise pricing.

    Billing and plans

    Pro and Aftercare tiers, upgrades, downgrades, what data you keep.

    What happens when you downgrade from Pro
    Pro-only customizations stay in storage on downgrade. Re-upgrading restores everything exactly as you left it.

    Troubleshooting

    Common issues and how to resolve them yourself.

    Patient can't unlock their care plan
    Top three causes: wrong date of birth, expired PIN, and the rare null-DOB row with the last-name fallback. All three are fixable in under a minute from your end.
    Still stuck?
    We answer support emails within one business day.
    Contact our team